Enersol · Energy · Engineering
Securra · Healthcare
Redesigning a critical healthcare journey
A clearer referral-to-diagnosis experience.
All work
Client
Securra
Sector
Healthcare
Scope
Product
The case study
Challenge
Find the point in a complex care journey where design could most meaningfully reduce time to diagnosis.
Squaircle’s contribution
Research redirected attention from clinician-facing tools to referral intake, then reshaped that experience around a faster handoff.
Outcomes
12 weeks to 7 days
- 01Referral-to-diagnosis reduced from 12 weeks to 7 days
- 02A clearer intake experience
- 03Focus moved to the highest-leverage journey
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