Work
A referral-to-diagnosis journey cut from twelve weeks to seven days.
Patients were waiting weeks for a diagnosis because the referral pathway was fragmented across departments, systems and manual handoffs.
ClientConfidential
SectorHealthcare
RegionIndia
Year2022
Approach
We redesigned the service journey end to end, eliminating bottlenecks, automating routine coordination and giving clinicians and patients visibility of the next step.
Outcomes
01
Referral-to-diagnosis reduced from 12 weeks to 7 days.
02
90% reduction in the time patients spent waiting for clarity.
03
A replicable service-design playbook for the provider network.
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